Support

Guarantee

Rohaus guarantees its products for a period of two years after the date of purchase. We guarantee the motor for additional 5 to 10 years if indicated in the instruction manual. If any defect due to faulty materials and workmanship occurs within this two-year guarantee period, Rohaus will repair or replace the product at its expense.

Rohaus will only pay for repair or replacement if convincing proof is provided, for instance by means of a receipt, that the day on which service is claimed is within the guarantee period. The guarantee does not cover products and/or product parts that are subject to wear, that can be considered as consumable parts by their nature or that are made of glass.

The guarantee is not valid if a defect is due to damage caused by incorrect use, poor maintenance (e.g. parts blocked by scale) or if alterations or repairs have been carried out by persons not authorised by Rohaus.

For the appliance to be used correctly, the user should strictly adhere to all instructions included in the instruction user manual and should abstain from any actions or uses that are described as undesired or which are warned against in the instruction user manual.

Important: guarantee restrictions for certain products and materials.

For some products the guarantee may be subject to certain restrictions, for instance as a result of the type of material used.

Guarantee restrictions, if any, can be found in the instruction user manual. These guarantee restrictions do not affect your statutory rights.

Service

Service during and after the guarantee period can be obtained in all countries where the product is officially distributed by Rohaus.

For more information please contact info@rohaus.com.